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| Paul Allen Backed Semantic Service Evri Has Been Acquired - 03/11/2010 09:55 AM |
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Evri launched just short of two years ago and raised $8 million from Vulcan, the fund of Microsoft co-founder Paul Allen. More interesting than the business side of this story, though, is the technology. Evri brings the semantic and the real-time web together in some very interesting ways.
We profiled Evri as one of 10 intriguing companies in the real-time web space in our recent research report The Real-Time Web and Its Future. Also included was the now Google-acquired Aardvark. (See our coverage: How I Loved and Lost an Aardvark) Here's how we described the real time part of what Evri does in that report: Evri is a semantic Web recommendation service for online publishers. The company tracks the real-time Web to know when it needs to create or update a topic page for one of its emerging news topics. Evri has done lots of other things as well, including a blog widget, an iPhone app, automated content portals for publishers and a sentiment analysis product. The company didn't see a particularly large amount of hype but was closely watched. Robert Scoble, for example, named Evri one of his top startups to watch for 2010, even a year and a half after it launched. We haven't been able to identify the company that has acquired Evri yet but the most obvious candidate would be its neighbor and kin Microsoft, where the service would compliment the Powerset team nicely and change the Bing user experience in news search dramatically. Now that we know that Google is working on building a real-time index of the web (our coverage) the prospect of a competitor upping the ante with near real-time semantic parsing, riding on top of real-time indexing, sounds like a hot move. A number of people have raised the possibility of an Amazon acquisition as well. Evri was also tested out by Yahoo! starting last Fall as a way to facilitate navigation throughout its Sports content pages. Take that, semantic web doubters. We'll update this post when the acquiring party is identified. Geeky types interested in an in-depth explanation of Evri's work would be well served by checking out a 6 part video series on YouTube wherein Deep Dhillon, CTO of Evri, discusses the company's technology with students at the Paul G. Allen Center for Computer Science & Engineering. Discuss |
| Kiwis to Bring $900M in Bandwidth-Building Cables to New Zealand - 03/11/2010 09:50 AM |
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So, we were quite excited to learn this evening of a new proposal that would give New Zealanders - including a couple RWW staff members - a better broadband experience. According to NZ website Stuff, a haldful of well-known innovators and entrepreneurs are teaming up on a $900 million dollar project that would give Kiwis (and their Ozzie neighbors) "virtually unlimited" broadband access via an international cable that would run across the Pacific Ocean. Just how much of a difference would this cable make compared to current Internet access? The difference would be significant, as Stuff's graphic shows:
The plan is to construct a 5.12 Terabits per second-capacity fiber cable to connect Australia and New Zealandto the U.S. - a cable that would deliver data at five times the speed of the current network. This proposal puts Warehouse founder Stephen Tindall, TradeMe creator Sam Morgan, entrepreneur Rod Drury, and techies Mark Rushworth, John Humphrey and Lance Wiggs in competition head-to-head with Southern Cross Cable, a large network partially owned by Telecom New Zealand. The team, called Pacific Fibre, hopes to complete the project by 2013. Of course, the next step is figuring out the exact cost of the proposed cable - the group thinks $900M might be a highball figure - and find investors. However, as Tindall eloquently noted, you have to spend money to make money - something anyone with an interest in NZ's economic future and global competitiveness must consider. "The New Zealand Institute identified billions of dollars in economic potential by unleashing the Internet," he said, "and it is beyond time to address the issue. This is necessary and basic infrastructure - we must decrease the distance between New Zealand and the international markets. "Doing so will be incredibly valuable for New Zealand and Australian businesses and consumers. If we are able to deliver on this cable this it could be as valuable to our NZ economy as the quantum leap refrigerated ships were to our export trade many years ago." How feasible do you think this project will be? Is 2013 a realistic time table? And where do you think Pacific Fibre's investors will be found? Let us know your opinions in the comments. Discuss |
| Open Thread: Why Go to Tech Conferences, Anyway? - 03/11/2010 09:19 AM |
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They might think about networking opportunities or learning experiences, but all too often, these are brushed off as mutual admiration societies and redundant, unoriginal chatter. I've heard every critique imaginable about some of the best-known tech conferences - but are there still valid reasons for shelling out a thousand dollars or more to spend a few days "partying" with your peers?The greatest thing I've ever gotten out of conferences is friendship - mutually beneficial, educational friendship. And the greatest task a conference organizer can hope to accomplish - swag, parties and panels be damned - is getting the right people into the same set of rooms so those friendships can be formed. Aside from the pure serendipity of meeting new people (or meeting online friends in real life), I have found that the main benefits of conferences are those I create for myself. In other words, when I have complained that the content was boring, I am to be blamed for not seeking out content that was interesting or, in a single-track show, for not participating in the conversation and helping to make it more interesting for me and my fellow attendees. When we say that a given show is good for nothing but parties, well, that's a pretty good sign that partying is more of a priority for us than gaining real value. If we say a conference is populated by "the same old douchebags," as one person recently said to me, then perhaps we're not taking the time to socialize and network outside our zone of comfort and familiarity. To be blunt, bad attendees make bad conferences. An engaged, interesting and curious person can go to the exact same show and, in most cases, can derive huge benefits from it though a little effort and a lot of great attitude. There's no show too big, too small, too boring for that person to not be able to learn something from it. What do you think? Have you ever been to a truly, in-and-of-itself bad conference? Would a shift in your own focus have helped? How would you characterize the best conferences of your career to date? Let us know your opinions in the comments. Discuss |
| Cloud Religion: Do's, Do Not's, and a Glimpse of Nirvana - 03/11/2010 02:45 AM |
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Similar to new technology movements in the past, a natural process is underway to define "what is good", which, for some in the industry, equates to "what is open". Like religion itself, open can be defined in ways that are uplifting, or on the other side of the coin, restricting. Also, we learn again, nothing is free. Cloud APIs Must Walk on WaterIf you've been part of a software development project, you know that sometimes it's hard to get the team to all agree on best practices for interface design, database optimization, or even what technology to use. In this analysis, we take a look at some of the movements in cloud computing that start to lay a framework of good as it relates to this technology. In this context, API designers for cloud applications need to think ahead and avoid common pitfalls. For several reasons, more than ever before. First, because many people will be accessing your one piece of code. Second, is that in this world of open APIs, it's easy to compare your code against another. We notice that data management practices are at the core, and details matter when provisioning in platforms. At the same time that groups are forming to align practices and forms of virtualization and cloud standards, a voice whispers that perhaps this is a free-market problem. People who benefit at solving it, will; others will ignore it or compete directly. We enjoyed this post from Joyent on where standards matter in a practical sense. In essence, the question raised: If a vendor makes it easy and bakes in the ability to "just do it", do you know or care about the standards? This seems to mirror an iPhone development paradigm, which is to expect work from the vendor SDK or libraries. The SDK wraps standards implementations, which is done in the way best understood by that vendor. Do Unto Others as You Would Have Done To You
Where power forms, rules, groups, and organizations do as well. In information technology there is always tension between open standards and defacto standards. The former are crafted through agreements, the latter through leadership and market dominance. We asked in a prior series "Will a single company become the dominant provider in the cloud?" Today we look at the more practical side of "who is winning now" - who is setting the rules and who is in the trenches. Quite a number of the responses to our earlier posts emphasized that "the cloud should be free", meaning that it should have governing principles to avoid one vendor from owning the landscape. Here are a few groups that have emerged to provide some context in how this may come together, both philosophically and practically. In both, the devil is in the details. A good summary of some of the current combining of forces is by the Open Grid Forum. (In our opinion, grids have given way to clouds as the dominant concept in this technology makeover).
Do Not Covet Thy Neighbors Network ResourceWhen looking for things to avoid, we found a lot of philosophical questions around data ownership, logging and portability. These discussions are alive and well and seem to be being absorbed into vendor solutions and consortiums like the ones mentioned earlier. For a more practical view, we turned to a friend of ReadWriteWeb, Thorsten von Eicken, and have summarized his thoughts from a recent post, "Top Cloud API Sins. Bold items are our (loose) mapping to biblical terms.
We plan on keeping up with this list and seeing how it intersects with implementations and standards that evolve. Nirvana: Smells Like Services OrientationTorsten goes on to describe a picture of the future. "Now here's what I'd really like to see. This is what we're working on for internal purposes and it's not easy, which is an event based interface instead of a request-reply based interface... "
A way to engineer highly reliable systems around these architecture challenges may sound familiar to those who monitor existing data centers today. Torsten continues, "We run a good number of machines that do nothing but chew up 100% cpu polling EC2 to detect changes. Fortunately cpu cycles are cheap :-)". This is practical intervention between vision and get it done. We find it refreshing to hear this type of dialog in the industry and see a fresh opportunity for defining efficient patterns for this next generation of the cloud infrastructure. Perhaps a new concept is forming: "Divine Computing". What buying decisions will be based on the openness of cloud resources and common APIs? Photo credit: tsarkasim, Amsterdam Esogna Discuss |
| Insights: Three Reasons Why Zoho Joined the Google Apps Marketplace - 03/11/2010 01:49 AM |
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We'll do a fuller look at these companies this week but for some immediate perspective we decided to take a look at Zoho, a service that competes with Google Apps. So it is it interesting that the company joined Google Apps Marketplace in its launch. Buy why would Zoho offer its applications to integrate with Google? Yes, the companies compete. But Raju Vegesna of Zoho says that it is far more important to complement Google Apps. Over the past few years the company has worked to make it simple for Zoho customers to use its services in tandem with Google Apps. Zoho offers Google Sign-in, Google Apps Sign-in and recently it integrated with Google Docs. Vegesna gave us three reasons why Zoho decided to be part of the launch. His perspectives should provide some insights about the symbiotic relationship Google Apps Marketplace will foster. Extending The RelationshipFor many developers, integrating with Google Apps represents a significant business opportunity. Google announced at its launch that it passed the 25 million customer mark over the weekend. Vegesna: "First, we have 50% more apps than Google, especially on the business side (CRM, Project Management, Web Conferencing etc). This means, these additional apps can really complement Google Apps. Google has over 20 million users on G Apps and our Business apps can be sold to those customers. " Google Dominates The LandscapeTo play in this era, you have to play with Google. They dominate as much as any company has in the past 30 years. The domination in large part is now solidified by its investment in its cloud infrastructure. Vegesna: "Second, we understand that this is going to be a Google dominated eco-system (IBM dominated Mainframe era, Microsoft dominated PC era and Google will dominate the web era) and we wanted to be an important player in this web era. We talked more about this here and here." A Platform Built On Email, Not CRMYesterday, we touched on why the marketplace makes sense for companies standardized on Google Apps. With all the contacts in one place, people can add applications to fine tune Google Apps. Does a company start with the same foundation if the platform is built on CRM? Vegesna: "Third, when someone builds a platform, email is a great app to build the platform around, rather than CRM (which salesforce did). We think it'll be a good and succesful platform for online apps which will move the web app momentum forward and we want to be a key player (the same way Adobe was a key player in PC era)." For more about the Zoho integration: Discuss |
| Reader Play: Google Reader's New Fast Flip Style Interface - 03/10/2010 10:18 PM |
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Big on Recommendations
Play will even work if you don't have a Google account. While you can't star, like or share items, you can still browse interesting posts based on the categories you choose. This should make it a good tool for those users who don't want to go through the effort of setting up a feed reader and subscribing to hundreds of different feeds. Get StartedTo use Google Reader Play, just head over here or look for "View in Reader Play" in the folder settings in Google Reader. You can switch stories by using your arrow keys or choose the slideshow mode that will automatically forward to the next story after a few second.
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| An Entrepreneur's View On The Benefits of Coworking - 03/10/2010 09:00 PM |
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Tuesday I had the opportunity to chat with Harry Lin, CEO of Lottay, an online gifting service that has spent a large portion of its short history coworking with outside developers and entrepreneurs. Starting in October of last year, the company spent six weeks working in the offices of San Francisco-based Ruby on Rails development house Pivotal Labs. In December they moved into a space at the Ventura Ventures Technology Center where they work alongside other consumer Internet startups, sharing ideas and resources.
Lin, formerly the Vice President of ABC.com and General Manager of Evite, was brought on board at Lottay after the company received Series A funding in the summer of 2009. Below are some highlights from my discussion with Lin on the benefits of coworking environments for startups. How did Lottay benefit from the Pivotal Labs experience?
What is the experience like now in Ventura? So you would suggest that early stage startups try to find coworking space? In the consumer Internet space, especially with how the Web has evolved over the last decade, everything is getting more social and more open, both in terms of the consumer behavior and in terms of the development and how things are produced. So it just stands to reason that in launching and trying to grow these types of businesses, you should be more social as well. Is there anything startups should avoid when in a coworking environment? What is your advice to the young startups out there looking to launch or grow their business? |
| The Location-Based Wars Rage On: Gowalla Adds Comments, Photos & More - 03/10/2010 08:03 PM |
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Both apps are showcasing new design features the companies are calling "fresh" and other such things, and while they surely are, some of these other features are what really stand out. Foursquare is surely the less notable in this release, in our opinion, as it's list of new features is shorter and less impressive. It's boasting a faster, more efficient check-in and shout flow, a "Places" view that supports categories, a history view of places you've been and a "pull-to-refresh" feature. These are nothing to sneeze at, but we think Gowalla is releasing some functions that blow these away. First of all, Gowalla is bringing photos to the location based game, allowing users to upload a photo after checking in. Users can also browse their friends' photos and look at any that have been taken at that specific location. Next, it's bringing some interactivity to the game, with check-in commenting. When a friend checks in at a place down the street, you don't need to change over to your Twitter client and send them a DM, you can just comment on their check-in. And if you forgot to type a check-in message when you checked in to a spot, you can go back and add it. In addition to these, Gowalla is bringing out new friend browsing features, enabling you to look through friends, friends of friends, and even their bookmarked spots and trips. With "spot details", including address, phone, Twitter name, Facebook page and website, Gowalla is adding that Yelp (or should I say Foursquare) aspect that was really missing - real world connection information. And one more feature that may be overloaded next week or may be the talk of the town, "Hot Spots", tells you what the most popular spots near your location are. We haven't had time to really play with it yet, but it sure sounds interesting. The updates just popped up in the App Store right now so go get updated and let us know what you think - who is going to win the location based battle of SXSW 2010? As far as this round goes, we're calling it for Gowalla. Discuss |
| Sony Brings More Newspaper and Magazine Content to its E-Readers - 03/10/2010 08:00 PM |
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eInk vs. LCDsFor users who don't own an e-reader yet but are looking into getting one, the question right now is to either wait for the iPad and go with a regular LCD screen for reading books, or to choose a more traditional (and cheaper) e-reader like the Kindle or Sony Reader that feature electronic ink. While some users don't mind the blacklit LCD screens of their phones to read, others can't fathom reading any long-form content on these screens. Fighting Off the iPadFor Sony, Amazon, B&N and others who are currently betting on electronic ink for their devices, one of the best ways to distinguish themselves from Apple is to offer more content over their free wireless connections and to play up the advantages of eInk. In this context, adding a newspaper like the New York Times (which is also a favorite of Steve Jobs and features heavily in Apple's iPad ads and other promotional material) makes a lot of sense. For the newspapers, getting on more devices and selling more subscriptions is simply good business. Sony charges up to $14.99 per month for these subscriptions. Given that all of these papers could sell their own apps and subscriptions on the iPad as well - and that some of them will be available for free - the availability of newspapers may not be a deciding factor for a lot of potential iPad and e-reader buyers. Hopefully, however, we will also see a lot of innovative newspaper and magazine apps on the iPad. Chances are that these new apps will make today's traditional e-readers seem rather quaint in comparison. The availability of these apps could easily sway a lot of potential e-reader buyers to get an iPad instead. What is your experience? Do you think e-books and newspapers just look better on eInk? Or are you waiting for the innovative newspaper apps on the iPad that will include video and other interactive content? Discuss |
| 3 Ways to Make Outlook More Social - 03/10/2010 07:34 PM |
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But the walls that have guarded this document-based world are crumbling fast. Outlook is now more than a message center. It is becoming a collaborative space where the lines between Google Docs and other social applications start to blur. Three extensions exemplify this trend. These services are quite similar. Xobni has the longest track record. it started as a consumer-based service, gaining a following for its search capabilities in Outlook. Search is Outlook's inherent weakness. Neither DocVerse nor Harmony have deep search capabilities like Xobni. That may only be a temporary issue for DocVerse. Last week, Google announced that it had acquired DocVerse. We expect that will in some way translate into better search in the weeks and months ahead for the DoVerse service. HarmonyHarmony is the newest of the group. The Mainsoft service is a mash up between Google Docs and Outlook. It also puts SharePoint directly into Outlook. Like most Outlook extensions, Harmony pulls Google Docs or Sharepoint into an Outlook sidebar.
The service is intended to ease attachment overload by creating a central place where people can access Google Docs. It's a drag and drop environment that allows people to drag email attachments into the Harmony sidebar. A document may also be dragged into an email where it appears as a link for the recipient. The recipient may access the document by signing into their Google Docs or Google Apps account. The service is now available as a free download. It is compatible with Sharepoint 2007 and Sharepoint 2010. It will be available later this year as an extension for Microsoft Office. DocVerseDocVerse plays a similar role to Harmony. The service synchronizes in the Outlook Sidebar. The widget associates a link to the document that is getting the edit. Every modification is synced. When multiple people work on a document, the updates are made through the plug-in and versions are stored online. Xobni
Outlook Has Come A Long WayThe old days are over for Outlook. It's now entering an era where the degree of collaboration will center around a hyperlinked environment more so than document-based systems. The enterprise is becoming more web-oriented and Outlook is no exception to the change. Discuss |
| Brizzly Releases iPhone App - 03/10/2010 06:40 PM |
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For that, there's Brizzly, a web-based Twitter client that today is announcing the release of its awaited iPhone app, along with a neat feature or two. The web-based version of Brizzly takes the Twitter stream and opens it up for the average user. It expands shortened links into full URLs, making it easier to know what you're clicking on, and turns links to YouTube videos or images into just that - embedded images and videos. In a way, it takes the guess work out of Twitter. Today, the company is releasing a full-featured iPhone app that was built off of the skeleton of Birdfeed, the company acquired by Brizzly last fall. The app is a simple and doesn't offer some of the opening up of Twitter that you find on the website, but that would be difficult for an iPhone app to do, with it's limited real estate. Links are shortened and images hidden behind links, but that's as expected. Still, it handles multiple accounts, each of which you can view in its own stream. It also supports lists, mentions and DMs - all the standard stuff you would expect. As we mentioned the last time we wrote about Brizzly, when the company added Facebook to its stream, the tool tries to make the experience of twitter simple for the non-geek. In that way, it interprets and explains Twitter Trends, the hashtags that are most popular at a given time. The Brizzly staff looks at hashtags and writes up a quick little blurb that explains what the Trends are that day and why. The iPhone app prominently contains these guides as a separate tab called "News". Brizzly is expanding on this trend explanation feature with its launch of the Brizzly Guide on its website. The Guide gives each of these trends its own page, which is a "permanent source for up-to-date information on topics people are talking about," it says in its press release. In addition giving these explanations a permanent home, Brizzly has acquired WikiRank, a visualization web application based on Wikipedia data. It will be "integrating WikiRank technology into the Brizzly Guide" the company says in its press release. We can only wonder what will come of that, but it sounds interesting. Discuss |
| Urban Airship Now Offering Push Notifications for Your Mobile Apps Beyond the iPhone - 03/10/2010 06:39 PM |
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If you've seen push notifications from Gowalla (a great use case, by the way), Tap Tap Revenge, Yowza or Urban Rivals, then you've seen Urban Airship's service on the front end. On the back end, the company is developing push and in-app purchase infrastructure for numerous apps and devices, including the forthcoming iPad. Airship developer Michael Richardson put the company's cross-platform efforts into context for us this morning: We want to make it extremely simple for mobile publishers to communicate in a real-time fashion with their users. The mobile phone is the perfect channel for that and we want to provide the ability to reach any user, any time, immediately, without the high cost or difficult implementation of SMS. Bringing that paradigm to BlackBerry and Android will open up big new markets for the company and easy new functionality for developers. The company is offering BlackBerry push right now by integrating with BlackBerry's own API. Android push will be handled end to end by Airship and isn't ready yet. "We'll handle the details of managing the persistent socket connections from the device and sending the notifications as needed along that connection," the company says. That's easier said than done. Richardson: "We're taking it slow to make sure that we do it right." The downside to using a service like this of course is that it's a form of reliance on a small outside service provider. Quite a few companies have been willing to forgo building this kind of tech in-house to date, though. Urban Airship reports that it delivered 100 million push notifications in its first 6 months and 60 million more in just 4 weeks after that. Into mobile? Check out the ReadWriteWeb Mobile Summit 2010. Discuss |
| Hulu on the iPad? Not as Easy as it Sounds - 03/10/2010 06:04 PM |
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Now, with the launch of the iPad just around the corner, the rumors of an iPhone/iPad Hulu app are rising up again. But there's a bigger mobile web than just the one accessible via Apple products, and that may be what Hulu has its eye on now. "We don't think about one device only," Kilar said. However, going mobile is going to be a challenge for Hulu. And it's not as simple as re-encoding a few videos, no matter what you may have heard. Problem A: Hulu's Business Model Needs WorkThe fact that Hulu exists at all is somewhat of an amazement. Through tenuous connections with major studios, the collaborative, experimental effort to bring streaming TV to web (and make it profitable) has managed to attract a number of users in the U.S. Although the audience size varies widely depending on who's counting, the company has managed to become a household name thanks to eye-catching commercials on NBC featuring actors from the network's top shows. But there's a problem facing Hulu: in-video advertising is, apparently, not as profitable as once hoped. In fact, it's just too expensive, says Marc Ruxin, the Chief Innovation Officer for ad agency network McCann Worldgroup. Hulu has been aware of this problem, though, and has been hinting towards the launch of a subscription service, with News Corp. chairman Rupert Murdoch telling an investor conference last fall that the company, was looking at "adding subscription services and pay per view" options. Through the subscription model, Hulu could potentially generate enough revenue to keep the studios happy and maybe even encourage them to offer up more programming. Unfortunately, the subscription model has yet to launch and the profits from video ads have been far too lean for some Hulu participants. Recently, for example, Viacom pulled two of the top shows - The Daily Show and the Colbert Report - from the site, claiming that they simply weren't earning enough money via the advertising model currently in place. Viacom Inc. Chief Executive Officer Philippe Dauman said that "on the current economic model for Hulu, there's just not much in it for us to continue at this time." And so the situation degrades. So what is Hulu doing now? It's trying to attract more viewers to its site with the launch of "If I Can Dream," an original series that premiered earlier this month. The fact that they're now making the foray into this sort of online programming is somewhat worrying. After all, if hit video webisodes alone made for a profitable service, then YouTube would have achieved profitability ages ago, instead of (maybe) getting there this year, five years post-launch. Let's face it, original programming is a bonus for Hulu users, but it's not going to take the place of hot shows like the now-departed Comedy Central fare. Problem B: Will Apple Allow a Hulu App on the iPhone/iPad?Another problem? Hulu has been planning to delay its iPhone app launch until a subscription model was in place, according to earlier reports. But with the biggest names pulling out, subscriptions could be a harder sell. Still, even if Hulu was able to make subscriptions happen, there are no guarantees that Apple would ever allow them into the iTunes store, especially considering they're offering a competing product. (See: Google Voice banishment from the iPhone, for example). Meanwhile, Hulu's online site doesn't work in the iPhone's web browser because it was built in Flash. If Apple rejects the Hulu app from iTunes, the company's other option is encoding all their site's content in H.264 and make that available via HTML5, the new web language that offers streaming video sans plugin. Since this has already been done, a Hulu app could launch a player on the iPhone or iPad, if, of course, Apple allowed them to do so. If not, then a mobile site would have to be built in HTML5 - video controls, overall UI, advertisements and all. That's no simple process. What's Hulu Doing Now?So is this the plan Hulu has decided on now? It's hard to know for sure. Like Apple, the company is incredibly secretive about their plans and product roadmap, often refusing to respond to calls and emails entirely, even to say "no comment." And yet, the Hulu iPhone app exists. We've spoken to someone who's seen it...but that was ages ago. For all we know, iPhone/iPad app plans have since been scrapped to work on a new solution that works around any potential Apple restrictions. But sources inside Hulu have clammed up lately, meaning they're either building something top, top secret...or perhaps nothing at all. We hope it's the former, because frankly, an iPad without Hulu is a sad, sad affair. But will we ever see a real app? At this point, we're not holding our breath. Discuss |
| Get Satisfaction Turns Facebook Fan Pages into Customer Support Hubs - 03/10/2010 06:00 PM |
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Liberating Content from FacebookThe new Social Engagement Hub on Facebook will cost Get Satisfaction customers an additional $99 per month. As Get Satisfaction's co-founder Lane Becker told us yesterday, however, this expense could easily be worth it for these companies, as users on Facebook tend to be very active on these fan pages and really want to interact with these companies and brands on the social networking service. As Lane also noted, conversations that happen around a brand in Facebook tend to be trapped in this silo. Thanks to the synchronization between the two platforms, however, brands can now take this content and make it useful outside of Facebook as well. Another problem for brands that Get Satisfaction is trying to solve here is the simple fact that conversations on Facebook only have a very short lifespan. Get Satsifaction now allows companies to capture these conversations. Overall, this looks like a very smart way for brands to interact with their customers on Facebook and to streamline their social media customer service efforts. Discuss |
| Expensify: Easy, Paperless Expense Tracking and Reporting - 03/10/2010 06:00 PM |
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Expensify, whose motto is "Expense reports that don't suck," prides itself on its ability to create detailed and IRS certified expense reports without the need for a single scrap of paper. Users can associate a credit card with their account for automatic tracking of purchases, and Expensify will create electronic versions of the receipt, eliminating the need for paper receipt hoarding. For expenses like hotel and travel reservations that require special treatment, users can email the confirmation to Expensify and the app will generate the data and include a PDF of the email in the report. If you use the wrong card or pay with cash, mobile applications for iPhone, Blackberry, Android and Palm devices allow users to snap a picture of the receipt and send it to Expensify.
When sending reports, Expensify makes full color PDFs with tables, charts and graphs of the data. Recipients can accept, modify or reject the expense reports and can even reimburse the expenses from directly within Expensify by printing a check or sending a payment via direct deposit. Or, if need be, the reports can be send to third-party bookkeepers for review. Expensify's CEO David Barrett hopes, however, that small businesses and startups taking advantage of Expensify will be able to cut bookkeepers out of their work flow entirely. "Expense reports affect everyone of all business sizes, from sole proprietorships to million dollar businesses...Everyone has this problem and everyone hates the current solution," Barrett told ReadWriteWeb Tuesday. "One thing that makes Expensify unique from other applications is it's not built for accountants; it's built for the people actually doing it."
With the new Google Apps Marketplace, companies looking to implement the app into their business can simply add it as an extension of Google Apps. This means that employees won't have to create new Expensify accounts; the application does that automatically in the background when added to Google Apps through the Apps Marketplace. From anywhere within Google Apps, users can click the "More" tab at the top of the screen, select "Expenses" and they are directed to Expensify's site with the help of OpenID. "We are very excited to have Expensify in the Google Apps Marketplace," said Scott McMullan, Google Apps Partner Lead for Google Enterprise in a press release Tuesday. "Through the Google Apps Marketplace, software vendors like Expensify are helping us build a rich ecosystem of integrated apps that work seamlessly with Google Apps." One of the large benefits of the app is that it is relatively inexpensive. It is free for users to send reports, but costs $5 per month, per submitter for managers with the first two submitters free. Integration with FreshBooks and QuickBooks makes Expensify a solid choice to track and report expenses for small businesses and startups. Additionally, Expensify is a great example of how third-party developers can now use Google's new marketplace to build, integrate and market their products. Startups can use and develop on Google apps like Gmail, Calendar and Docs instead of creating their own. This makes it much easier to quickly launch products and features, but running a business built on the shoulders of Google may not necessarily be a long-term solution. The marketplace does, however, provide great exposure potential for apps. Discuss |